As a customer you are entitled to cancel your order for a full refund within 10 working days from the date of receipt of goods, as long as these are in their original, unopened, re-sellable and unused condition. To cancel your order, please contact us atquoting your full name and order ID number.
We aim to have you fully satisfied with your sunnies, but in the unlikely event that you are not completely satisfied with your order, we can offer a refund or exchange (postage costs apply) provided that goods are returned to us within 30 days of purchase in a re-sellable condition. Please ensure that the package is wrapped securely and for your protection we recommend that use our pre-paid returns label or send via a trackable/recorded delivery service.
Please include your full name and address, order ID number and reason for return with your returned products and send to:
Portrose Limited, Hilcott Farm, Hilcott, Pewsey, Wiltshire, SN9 6LE
We aim to handle returns within five working days of receiving the goods. We recommend that you keep your proof of posting to track your parcel.